HAIR CARE PRODUCTS

Due to hygiene and sanitary reasons, we do not provide any returns or exchanges on our hair care products to ensure the safety of our customers. However, if you believe that you have received a defective product, please do contact us at returns@euella.com so we can resolve this immediately for you.

HAIR EXTENSIONS

We exercise a very strict quality control process to ensure that our clients receive only the best quality hair. There are no returns or exchanges upon items that have not been requested at returns@euella.com. We can only accept the item back for a return and so long as its its successfully returned back to us within 14 days of the date your order was delivered. The item(s) also needs to remain in pristine condition, with the curl pattern undisturbed/ pulled – allowing it to be fit for resale.  We will not accept any returns or exchanges of any products where the seal holding the hair together has been untied or cut off. In the specific case of our HD Lace systems and custom wigs  they will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products or modifications have been applied to them such as glue, hair products, colouring, customisation of the hairline or the bleaching of knots. In a case where any of these conditions are not met, we reserve the right to refuse a return.  Alternatively If, for any reason you are unhappy due to the defect of your product(s) purchased, after assessment we will agree to a full refund or exchange for another product of an equal value.

All returns shipping and handling costs will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for loss or damage of parcels. Once received, a return should take no longer than 7-10 working days to be processed.. This includes transit time to the warehouse and processing times with your chosen payment method. 

LASHES

Due to hygiene and sanitary reasons, we do not provide any returns or exchanges on our lashes to ensure the safety of our customers. However, if you believe that you have received a defective product, please do contact us at returns@euella.com so we can resolve this immediately for you.

TOOLS AND ACCESSORIES

To request a return, send an email with your order number to returns@euella.com. Items must be in their original packaging. 

We do not accept returns four our lash glue for hygienic reasons. If you believe you have received a defective product, contact us to resolve this

PAYMENT METHOD/ STORE CREDIT

For unwanted/ change of heart orders requesting a full/ partial refund back to an original payment method rather than store credit or exchange will be subjected to a payment processing fee of 4% as these fees are also not refunded back to us from the chosen payment processor selected at checkout. Postage fees will also be deducted before a refund is authorised. If you would prefer store credit to returns for change of preference, this will be valued in full to be used within 12 months.